SMALL BUSINESS IT SERVICES WITH ENTERPRISE FEATURES
“Simplicity in IT” – It’s what we believe at Network Logic. Solutions that are creative, manageable, and fit even the tightest IT budgets. Essential Care is designed for the organization that needs to ensure that professionals are in the background monitoring and maintaining their mission-critical infrastructure in a model where escalation services and projects are paid for on an as-needed basis. Under standard reactive “Break/Fix” agreements, something has to break before your provider can fix it. That means unnecessary and costly downtime for your users! With an Essential Care agreement, you get the benefits of Network Logic’s enterprise technology platform of tools and automated proactive NOC services. Your environment is documented, monitored, patched, and protected proactively by seasoned industry professionals. When there’s an issue or a new project, our engineers are available and ready to support you with guaranteed response times. It’s the best of both worlds, the tools, and services you need with the flexibility your budget demands.
Our team communicates and functions as an extension of your organization. EssentialCare clients are still assigned dedicated Account Managers and Technical Account Managers (TAM). Your Account Manager is responsible for ensuring that your IT business objectives are being achieved. Your Technical Account Manager is responsible for all aspects of technology within your organization, as well as communicating your needs and goals to the rest of our technical staff. We're there when you need us!
You can’t deny the role that technology plays in our daily businesses and achieving business objectives.
Your organization needs to ensure that critical IT systems are always available to support core business functions. Your business grinds to a halt when something goes wrong with these IT systems. Maintaining IT systems with an in-house staff is unrealistic for most organizations in the small/medium business space.
Network Logic solves these issues with our comprehensive line of proactive Managed Service offerings that aim to solve the IT issues before they break in the first place!
Includes our complete technology stack of cloud and premise-based software management tools. RMM, Ticketing System, Managed Antivirus, Malware Prevention, Cloud- Delivered Umbrella Security, Remote Access, SPAM Filtering, Content Filtering, and Continuous Imaging: It’s All Included.
Proactive management of your server environment. Network Logic supports your servers, whether they are in the cloud or on your premises. We support a wide range of technologies, including Microsoft Servers, Microsoft Exchange, Microsoft SQL, VMware, and Hyper-V.
ESSENTIAL DESKTOP MANAGEMENT
Proactive management of all your desktop environment including Microsoft patching, and leading third party application patching is included.
Our certified Help Desk technicians are here to provide superior customer service and support 24/7/365 – freeing you to focus on growing your business. Our first contact resolution is 80% (the industry average is 64%), and seamless integration with our NOC ensures even the most complex issues can be solved.
PROJECT & ESCALATION SERVICES
Essential Care gives you the platform and the tools to ensure that you’re doing everything you can to minimize IT issues but from time to time, you will still require escalation services or special project work. Because we are already managing your network, we are familiar and ready to help. You only pay for these services when you need them.
NOC (NETWORK OPERATING CENTER)
Most companies say they “monitor” your network, but there’s not very many that have a dedicated NOC team staffed around the clock every day of the year monitoring your environment. Network Logic does all this and more.
NVAULT DATA PROTECTION
We keep your business data protected. N-Vault is our fully managed backup platform with robust data protection, virtualization, and secure – reliable cloud storage. Your data has never been safer.