Business IT Solutions That Fit Any Budget
by Network Logic
On-Demand Billing – An affordable pay as you grow solution that satisfies even the tightest budget. One low monthly price that covers our advanced tool set, documentation, and all automated services. Additional escalation services are available as you need them On-Demand.
Peace of Mind - We are here when you need us! Your systems are monitored and managed 24 hours a day, 7 days a week, 365 days a year!
NBox Tools – Advanced security and management tools are included! Enterprise Threat Protection, Managed Anti-Virus, Malware Protection, SPAM Protection, Global Content Filtering, Remote Access, Imaging, and optional Help Desk.
Guarantee – We are confident in our ability to serve our clients. We back it up with a 100day Guarantee. If we haven’t met your expectations in the first 100 days, you walk away.
IT Solutions: Just The Essentials
Small Business IT Solutions with Enterprise Features
“Simplicity in IT” – It’s what we believe at Network Logic. Solutions that are creative, budgetable and fit even the tightest IT budgets. Essential Care is designed for the organization that needs to ensure that professionals are in the background monitoring and maintaining their mission critical infrastructure in a model where escalation services and projects are paid for on an as needed basis. Under standard reactive “Break/Fix” agreements, something has to break before your provider can fix it. That means unnecessary and costly downtime for your users! With an Essential Care agreement, you get the benefits of Network Logic’s enterprise technology platform of tools and automated proactive NOC services. Your environment is documented, monitored, patched, and protected proactively by seasoned industry professionals. When there’s an issue or a new project, our engineers are available and ready to support you with guaranteed response times. It’s the best of both worlds, the tools and services you need with the flexibility your budget demands.
Same Page Business Reviews
Regular communication between your key personnel and our account management team is crucial to achieving your IT objectives. Network Logic will regularly perform Business Reviews with your team to insure we are on the same page. Our goal is to insure that your IT resources are synced with your business objectives. We manage and review IT budgets, vulnerability threats, SLA performance, Help Desk performance, and upcoming business initiatives.
Dedicated Account Management Team
Our team communicates and functions as an extension of your organization. Total Care clients have the advantage of being assigned dedicated Account Managers, and Technical Account Managers (TAM). Your Account Manager is responsible for ensuring that your IT business objectives are being achieved. Your Technical Account Manager is responsible for all aspects of technology within your organization as well as communicating your needs and objectives to the rest of our technical staff.
Includes our complete technology stack of cloud and premises based enterprise threat protection and management tools. Includes: RMM, Ticketing System, Managed Antivirus, Malware Prevention, Cloud Delivered Umbrella Security, Remote Access, SPAM Filtering, Content Filtering, and Continuous Imaging. It’s all Included.
Essential Server Management
Proactive management of your server environment. Network Logic supports your servers whether they are in the cloud or on your premise with 24/7/365 monitoring and patching. We support a wide range of technologies including Microsoft Servers, Microsoft Exchange, Microsoft SQL, VMware, and HyperV.
Essential Desktop Management
Proactive management of all your desktop environment including Microsoft patching, and leading third party application patching is included.
NOC (Network Operating Center)
Most companies say they “monitor” your network, but there’s not very many that have a dedicated NOC team staffed around the clock every day of the year monitoring your environment. Network Logic does all this and more.
NVault Data Protection (Optional)
We keep your business data protected. NVault is our fully managed backup platform with robust data protection, virtualization, and secure reliable cloud storage. Your data has never been safer.
Help Desk (Optional)
Our certified Help Desk technicians are here to provide superior customer service and support 24/7/365 freeing you to focus on growing your business. Our first contact resolution is 80% (the industry average is 64%), and seamless integration with our NOC ensures even the most complex issues can be solved.
Project & Escalation Services
Essential Care gives you the platform and the tools to ensure that you’re doing everything you can to minimize IT issues but from time to time, you will still require escalation services or special project work. Because we are already managing your network, we are familiar and ready to help. You only pay for these services when you need them.
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