A Predictable Approach to Managing Your IT Objectives
You can’t deny the role that technology plays in our daily businesses and achieving business objectives.
Your organization needs to ensure that critical IT systems are always available to support core business functions. Your business grinds to a halt when something goes wrong with these IT systems. Maintaining IT systems with an in-house staff is unrealistic for most organizations in the small/medium business space.
Network Logic solves these issues with our comprehensive line of proactive Managed Service offerings that aim to solve the IT issues before they break in the first place!
Our team communicates and functions as an extension of your organization. Our TOTALCARE clients have the advantage of being assigned dedicated Account Managers and Technical Account Managers (TAM). Your Account Manager is responsible for ensuring that your IT business objectives are being achieved. Your Technical Account Manager is responsible for all aspects of technology within your organization, as well as communicating your needs and objectives to the rest of our technical staff.
Regular communication between your key personnel and our account management team is crucial to achieving your IT objectives. Network Logic will regularly perform Business Reviews with your team to ensure we are on the same page. Our goal is to ensure that your IT resources are synced with your business objectives. We manage and review IT budgets, vulnerability threats, SLA performance, Help Desk performance, and upcoming business initiatives.