Predictable Flat Fee IT Solutions for Business
by Network Logic
Predictable All-In (Flat Rate) – An affordable all you can use approach to Support and Hardware that you can predict! One low monthly price that you can budget, no more surprises!
Peace of Mind – Your systems are monitored and managed 24 hours a day, 7 days a week, 365 days a year!
Onsite Support – Fast, reliable and unlimited on-site support. We will be there until the issue is resolved at no extra cost to you.
Guarantee – We are confident in our ability to serve our clients. We back it up with a 90-day Guarantee. If we haven’t met your expectations in the first 90 days, you walk away.
A Predictable Approach to Your IT Management
“Predictability in IT” – Network Logic is in the business of making technology predictable and manageable. You can’t achieve this without standardization! Many businesses find the cost of new hardware unpredictable and hard to justify. Don’t let your existing hardware stand in the way of success! Network Logic makes technology predictable by combining our support services and computer hardware into one easy to manage flat fee monthly payment. We take the guesswork out of technology budgeting. One number you can take to the bank!
Dedicated Account Management Team
Our team communicates and functions as an extension of your organization. Total Care clients have the advantage of being assigned dedicated Account Managers, and Technical Account Managers (TAM). Your Account Manager is responsible for ensuring that your IT business objectives are being achieved. Your Technical Account Manager is responsible for all aspects of technology within your organization as well as communicating your needs and objectives to the rest of our technical staff.
Same Page Business Reviews
Regular communication between your key personnel and our account management team is crucial to achieving your IT objectives. Network Logic will regularly perform Business Reviews with your team to insure we are on the same page. Our goal is to insure that your IT resources are synced with your business objectives. We manage and review IT budgets, vulnerability threats, SLA performance, Help Desk performance, and upcoming business initiatives.
Includes our complete technology stack of cloud and premise based software management tools. Includes: RMM, Ticketing System, Managed Antivirus, Malware Prevention, Cloud Delivered Umbrella Security, Remote Access, SPAM Filtering, Content Filtering, and Continuous Imaging. It’s all Included.
Proactive management of your server environment. Network Logic supports your servers whether they are in the cloud or on your premise. We support a wide range of technologies including Microsoft Servers, Microsoft Echange, Microsoft SQL, VMware, and Hyper-V.
Managing the network infrastructure can be complex to say the least. We provide proactive support for your entire network including WAN optimization, LAN, Firewall, Load Balancing, Content Filtering, and Wireless.
Proactive support of all your devices including your desktops, laptops, tablets, and mobile devices. Patching and monitoring is included.
NOC (Network Operating Center)
Most companies say they “monitor” your network, but there’s not very many that have a dedicated NOC team staffed around the clock every day of the year monitoring your environment. Network Logic does all this and more.
NVault Data Protection
We keep your business data protected. N-Vault is our fully managed backup platform with robust data protection, virtualization, and secure – reliable cloud storage. Your data has never been safer.
Our certified Help Desk technicians are here to provide superior customer service and support 24/7/365 – freeing you to focus on growing your business. Our first contact resolution is 80% (the industry average is 64%), and seamless integration with our NOC ensures even the most complex issues can be solved.